GENERAL TERMS & CONDITIONS

The following terms and conditions apply to all the rentals and packages sold by TuscanVillas.com (a division of Italy’s Finest s.r.l.), unless otherwise stated following specific villa’s terms and conditions:

1) RESERVATION, CONFIRMATION AND PAYMENTS

To confirm your reservation, a deposit of 50% of the total rental fee is required. Payment can be made by credit card or Bank transfer. Final payment is due at least 60 days prior to the start of rental period. For reservations made within 60 days of arrival, full payment is required at time of booking. The contract is confirmed by payment of the deposit.
For bookings well ahead of time different payment terms can be arranged.

2) ARRIVAL AND DEPARTURE

Rental period goes from Saturday to Saturday. Around Christmas and Easter arrival and departure dates can be flexible with a minimum stay of 7 nights. Guests are expected to arrive after 4 P.M. and to leave before 10 A.M. Different times should be agreed with the owners.

3) CANCELLATION

Options are held for three working days. Booking will be confirmed upon reception of 50% of the rent as booking deposit. The balance should be wired 60 days prior to arrival.
In case of cancellation by the client, we will do our best to rent the house partly or fully for the cancelled period and, accordingly, refund the money sent deducting a 10% administrative fee.
In case a suitable alternative guest can’t be found the client will be entitled to reimbursement of the rental fee subject to the deduction of the following penalties: 30% of total rental fee if the cancellation is notified within 60 days of the start of rental period; 50% if cancellation is notified 50 days before the start of rental period; 80% if cancellation is notified between 29 and 15 days before the start of rental period; 100% if cancellation is notified within 14 days before the start of rental period.

Covid-19 related cancellation

• Guests will be entitled to defer their booking until 31 December of the following year or cancel and get a full refund deducting a 10% administrative fee.
• The Covid-19 related conditions can be applied only between 1 and 30 days before the scheduled arrival date. If a client prefers to cancel before 30 days prior arrival, standard cancellation policy will apply.

Covid-19-related reasons are:

• The Official Do Not Travel Health Advisory due to COVID-19 issued by the government in the guest’s country of residence for the destination the guest is travelling to.
• The destination the guest is travelling to has entry restrictions in place that prohibit the guest from travelling, such as closed borders or extended quarantine requirements.

4) In the event of unforeseen circumstances (i.e. catastrophic event), we reserve the right to void the contract, and return the amount paid.

5) All claims must reach our organization before, and no later the rental period, otherwise the guest will lose any rights to compensation.

6) Upon receipt of the sum agreed, we will forward to the guest all the information on how to reach the property, and the person in charge of the Villa.

7) Although prepared with the utmost care, the descriptions and photographs of the properties are indicative, and may be subject to changes.

8) The security deposit (different from Villa to Villa) to cover possible damages, will be held by TuscanVillas.com (a division of Italy’s Finest s.r.l.). The house manager will carefully survey the property at check out and immediately inform the tenant and/or his agency about any existing damage, sending evidence (photos) via email. Within the next few days and no longer than a week after checking out, a complete documentation will be sent on the extent and amount of damages/charges accompanied by a formal invoice.

9) The access to the swimming pool is denied to any kind of pets and to any children younger than age 10 or lower without the adult supervision.

10) Guest at all times swim at their own risk.

11) The owner or the Villa manager reserve the right to inspect the property at any time in order to continue to preserve the cleanliness of the Villa.

12) In the unlike event of cancellation by the owner and an acceptable alternative is not found then the owner must refund all money paid.

13) CLEANING AND ORDER

The house must be delivered and left clean and in order. Crockery and other equipment of the house (chairs, blankets, etc.) must not be used or transported out of the house. Candles and oil burners are not permitted inside the house and must be used with great care on paved terraces. After delivery, repairs of breakdowns caused by the Clients and those of ordinary maintenance (plugging of toilets. and basins, damages to equipment and furniture and to the property, stains on mattresses and bed covers, broken crockery) will be charged to the Clients and the amounts will be deducted directly from the security deposit. In uncertain circumstances the person in charge will keep the whole of the security deposit and will return any balance together with receipts for the expenses met for repairs carried out after the departure of the Client.

14) COMPLAINTS

All properties are checked regularly by TuscanVillas.com (a division of Italy’s Finest s.r.l.) to ensure that they meet the required standards and that they are accurately reflected in descriptions and promotional material. Whilst the company will do all that is reasonably possible to ensure that properties comply with descriptions or to rectify any problems which arise as a result of changes to properties or chattels, it cannot accept responsibility for last minute changes or variations outside of its control. Complaints should be directed within 24 hours (of the cause of the complaints arising) to the area representative or to TuscanVillas.com (a division of Italy’s Finest s.r.l.) directly, who will endeavor to resolve the problems, or find an alternative solution. Complaints giving rise to claims for compensation must be directed to our office in writing within 24 hours of the end of the rental period. Claims arising outside of this period are invalid. In addition, should the client leave the property for whatever reason without notifying TuscanVillas.com (a division of Italy’s Finest s.r.l.) in writing beforehand, any claims for compensation are rendered null and void. It is important that clients understand and acknowledge that sometimes a building has historical value and is furnished with antiques and period furniture which are different to today’s modern furnishings and appliances. Some properties offer the opportunity to the client to live for a short time in a different world where tradition and history form a part of the local life and culture. Neither TuscanVillas.com (a division of Italy’s Finest s.r.l.) nor the Owners can accept any liability for accidents occurring howsoever, as the client must be responsible for taking any necessary safety precautions. Equally, no claims of any sort will be entertained in the event of accidents occurring whilst occupants or guests are under the influence of alcohol or any non-therapeutic drugs.

15) ACCEPTANCE OF TERMS AND CONDITIONS

Clients acknowledge that by accepting these terms and conditions, they agree to be bound by the provisions contained herein and to accept liability for damages caused by them or their parties to owners’ properties. The agreement shall be governed by Italian law in every particular including formation and interpretation. Any proceedings arising out of or in connection with this contract may be brought in any court of competent jurisdiction in Italy.

16) RESPONSIBILITY

We’re not liable for any claims, actions, injuries, damages, loss, delays, or expenses arising out of or resulting from any of the following: any act or omission of any third-party contractor supplying services on your trip, including but not limited to transportation, hotel, food, or sightseeing services; strikes; the failure of aircraft, watercraft, or any other means of transportation to arrive or depart as scheduled.

TuscanVillas.com (a division of Italy’s Finest s.r.l.)